Key Responsibilities
- Manage overall Quality Control & Quality Assurance activities.
- Inspect raw materials, in-process production and finished furniture.
- Ensure products meet approved drawings, specifications and quality standards.
- Monitor quality of CNC, carpentry, polishing, upholstery, assembly and packing processes.
- Identify defects and reduce rejection, rework and wastage.
- Conduct root cause analysis and implement corrective/preventive actions.
- Handle customer complaints and ensure timely resolution.
- Prepare and maintain quality reports, inspection checklists, NCR and CAPA records.
- Train and supervise Quality Inspectors.
- Coordinate with Production, Purchase, Stores and Design teams for quality improvement.
- Implement and maintain quality systems and SOPs.
Qualification & Experience
- Diploma / Bachelor's Degree in Mechanical, Production, Quality or related field.
- 5–10 years of experience in Quality Control/Assurance.
- Furniture/wooden/modular furniture manufacturing experience preferred.
- Knowledge of SEDEX, ISO 9001, and QC tools.
- Good knowledge of MS Office/Excel and technical drawings.
- Solid leadership, analytical and problem-solving skills.