- Customer Service
- Billing Cash Handling
- People Management Training / Retention
Knowledge, Skills Abilities:
- Effective communication influencing skills
- Ability to work in a Team
- Excellent customer handling skills
- Customer Service orientation
Qualifications Exposure:
Diploma in Any Catering Course/ Diploma in Hotel Management/ BHM Fresher
12th Pass/ Graduate with min 3 months 2 year of experience in handling FB Retail unit as a RM / ARM / Shift In-Charge.
- F B Retail or related industry exposure
Duties Responsibilities:
- Adhere to the Sales Operations processes, set by the Company, in order to have satisfied customers.
- Monitoring the entire Outlets Cleanliness and Sanitation especially the Dining Area as per standards, and keep appropriate records.
- Monitor actions of staff and customers to ensure that health and safety standards are maintained.
- Estimate stock and ensure timely indents are placed to replenish them.
- Closely work with Area Managers to order supplies such as smallware and cleaning items.
- Inspect equipment and food deliveries.
- Coordinate with Area Manager and arrange for maintenance and repair of equipment and other services.
- Conduct Team Briefing / De-Briefing (One Minute Meetings) every day morning and evening and discuss the day s agenda and sales numbers with the team.
- Maintain Log Books with regard to SOP s.
- Opening and Closing of the Outlet on a daily basis.
- Safeguarding the assets of the organization by staying vigilant, implementing practices like month end inventory, surprise audits keeping a check on policies and procedures being practiced religiously by the staff.
- Ensure outlet targets such as Sales Targets APC targets are achieved consistently.
- Recruit, hire, and oversee training for staff. Responsible for Outlet Attrition
- Design Follow Duty Roster effectively. Schedule staff work hours and activities.
- Make decisions and solve problems concerning staff.
- Guide, direct, train and develop staff.
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