The Customer Growth Manager will be responsible for managing and growing relationships with existing key customers, ensuring customer satisfaction, increasing revenue, and identifying new business opportunities within assigned accounts. The role requires a customer-centric approach, robust relationship-building skills, and the ability to drive account growth through strategic engagement.
Key Account Management
- Manage a portfolio of strategic and high-value customer accounts.
- Build and maintain strong relationships with key decision-makers and stakeholders.
- Act as the primary point of contact for assigned customers.
- Conduct regular business reviews and performance meetings with clients.
Customer Growth & Revenue Expansion
- Drive revenue growth through upselling, cross-selling, and account expansion initiatives.
- Identify opportunities to increase customer wallet share and business volume.
- Develop account growth plans and execute strategies to achieve targets.
- Ensure achievement of monthly, quarterly, and annual revenue goals.
Customer Retention & Satisfaction
- Ensure high levels of customer satisfaction and retention.
- Proactively address customer concerns and service issues.
- Coordinate with internal teams to ensure seamless service delivery.
- Monitor customer feedback and implement improvement initiatives.
Business Development
- Identify new opportunities within existing accounts and generate additional business.
- Collaborate with sales, operations, finance, and customer support teams to deliver customer solutions.
- Track market trends and competitor activities to recommend growth strategies.
Reporting & Performance Management
- Maintain accurate account records and customer interactions in CRM.
- Prepa