Admission Counsellor – Enrollment Team

School: EuroSchool Whitefield
Department: Admissions / Enrollment
Position: Admission Counsellor
Location: Whitefield, Bengaluru
Reporting To: Admission / Enrollment Head / School Leadership
Employment Type: Full time
Work Schedule: 7-Day Operational Team
Weekly Off: One rotational weekday off
Sunday Working: Mandatory – all Sundays
Experience: 2–5 years in Admissions, Counselling, Education Sales, Customer Relationship Management, or a similar role

1. JOB PURPOSE

The Admission Counsellor will be responsible for managing the complete admission and enrollment journey of prospective parents and students, from the initial inquiry through counselling, school visits, application, assessment, admission closure, and onboarding.

The role requires a highly customer-focused, target-oriented and proactive individual who can effectively engage with parents, understand their requirements, present the school's academic and co-curricular offerings, address queries and objections, and convert qualified leads into confirmed enrollments.





As EuroSchool Whitefield is moving towards a 7-day operational model for the Enrollment Team, the incumbent will be required to work on all Sundays to ensure uninterrupted support to prospective parents, particularly those who are available for school visits and admission discussions over weekends.

2. KEY RESPONSIBILITIESA. Lead Management & Enquiry Handling
- Handle all admission enquiries received through:
- Phone calls
- Walk-ins
- Website enquiries
- Digital campaigns
- Social media leads
- Email enquiries
- Referral leads
- Open Houses and school events
- Education fairs and outreach activities
- Internal and external references
- Respond to all enquiries promptly and professionally.
- Understand the parent’s requirements, child's age/grade, preferred academic year, previous school, location and other relevant information.
- Capture and update all lead details accurately in the designated CRM/admissio

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