About the role

We’re looking for a Financial Systems Support Analyst to be the day-to-day support point of contact for our core finance systems — NetSuite, Zip, Ramp, and Stripe. In this role you’ll own the Financial Systems support queue, resolving the requests that Finance, Accounting, Legal, and RevOps teams raise when they need changes made, records corrected, workflows unblocked, or access granted.

This is a hands-on, service-oriented role. Most of your work is responsive support assisting our finance and accounting function with room to take on light automation and process-improvement work as you grow into the systems.

What you’ll do
- Own the Financial Systems support queue. Serve as the first point of contact for finance-systems requests; triage, prioritize, and resolve tickets accurately and on time, and keep requesters updated on status.
- Recognize issue patterns and investigate the root cause of issues to coordinate with the rest of the team.
- Support NetSuite transactions. Correct, void, and delete journal entries, payments, credit memos,



and invoices; update invoice items, GL accounts, departments, dates, and tags; and assist with month-end close tasks such as moving bill payments between periods and clearing errors.
- Support Zip procurement workflows. Help users move purchase orders through approvals, adjust or remove approval and legal-review steps, and reassign approvers and requesters when employees change roles or are deactivated.
- Manage user access and provisioning. Grant, adjust, and offboard user access and roles across NetSuite, Zip, and Ramp in line with access policies.
- Keep integrations healthy. Investigate and explicit sync issues between systems — Stripe→NetSuite, Zip→NetSuite, and bank feeds — and resolve payout and posting errors.
- Handle system configuration requests. Create and rename departments and GL accounts, adjust forms and fields, and support connected tools such as FloQast and Ramp.
- Contribute to light automation and

📌 Financial Systems Support Analyst (India)
🏢 Mumba Technologies
📍 India