Job Description – Back Office & Customer Coordination Executive
Key Responsibilities
- Perform data entry and maintain accurate records in company software.
- Generate and process invoices through the software.
- Coordinate with internal teams regarding orders, invoices, payments, and other operational requirements.
- Check and respond to official emails promptly and professionally.
- Handle incoming leads, make follow-up calls, and maintain lead records.
- Make outbound calls to customers/leads as required.
- Follow up with customers and coordinate internally to ensure timely resolution of queries.
- Prepare and maintain necessary reports and documentation.
- Ensure all data and records are updated accurately and on time.
Requirements
- Good English communication skills (mandatory) – both written and verbal.
- Good knowledge of MS Office, Excel, and email communication.
- Good follow-up and coordination skills.
- Confident in handling customer/leads calls.
- Positive organizational and time-management skills.
- Ability to work independently as well as coordinate effectively with internal teams.
Preferred Candidate
A proactive, responsible, and well-organized individual with good communication skills who can efficiently manage data entry, invoicing, emails, lead follow-ups, calling, and internal coordination.