Title: Sr Customer Service Executive- IP Engineer L2/L3 Routing and Switching

Job Description:
Experience Level: 5-9 yrs Customer-Facing and Flexible to Work in Australian Business Hours (03:30 AM to 12:30 PM IST / 02:30 AM to 11:30 AM IST)

Role: Global Clients/Customer Facing role.
Role Overview: Enterprise Services
Provisioning, Testing, and Migration Engineer will be responsible for provisioning, configuring, and troubleshooting access network and services for enterprise customers. The role demands a robust technical foundation in Carrier Ethernet, IP routing, and switching, alongside the ability to manage escalations and support field engineers. This is a hands-on role requiring
adherence to agile delivery processes, stakeholder communication, and the flexibility to work in secure environments or shifts.
Key Responsibilities:

Provisioning:
- Provision and configure access networks manually and through automation tools.
- Engage with relevant workgroups to ensure that Outages Migration activities will improve
Network performance, remove legacy platforms,



and consolidate Network resources whilst ensuring minimum impact and disruption to End Users and other Customer platforms. Identify and resolve network provisioning failures, determining root causes and recommending corrective actions.
- Support field engineers remotely for commissioning new services. Optimize provisioning processes for agile and timely delivery. Manage escalations within the team and ensure clear communication with stakeholders.

Testing and Migration:
- Perform throughput and performance testing using tools like Wireshark and Geoprove.
- Troubleshoot enterprise voice provisioning issues, including SIP PRI. Conduct network validations and assist in migrations with minimal service interruptions.

Collaboration: Engage with global customers, providing regular updates on provisioning and testing. Work closely with cross-functional teams to deliver
end-to-end enterprise network solutions. Ensure

📌 Sr Customer Service Executive (Pune)
🏢 Tata Communications
📍 Pune