- Greeting guests warmly upon arrival and providing a positive, professional first impression of the property.
- Managing booking sheets accurately by recording party names, contact details, and reservation specifics.
- Processing check-ins and check-outs efficiently while assigning and confirming appropriate accommodation.
- Handling communications by answering phone calls, responding to messages, and managing walk-in inquiries.
- Coordinating special requests with the kitchen or restaurant staff, including extra food details or room service.
- Processing payments and billing, issuing receipts, and maintaining an accurate daily *hisab* (cash ledger).
- Addressing guest concerns or complaints promptly to ensure a comfortable and satisfactory experience.
- Maintaining the reception area to ensure it remains clean, presentable, and well-organized at all times.
- Liaising with housekeeping and maintenance teams to ensure rooms are fully prepped for incoming guests.
- Providing property information, explaining internal rules, and assisting guests with local area recommendations.




- Data Review: Starting the day by analyzing lead lists and prioritizing high-potential prospects.
- Outbound Dialing: Making continuous calls throughout the day to meet daily talk-time targets.
- CRM Updating: Logging call details, customer sentiments, and follow-up dates in the software immediately after every call.
- Follow-ups: Reconnecting with previous leads who requested time to think or check their budget.
- Initiating Contact: Dialing cold or warm leads to introduce the company’s offerings.
- Identifying Decision Makers: Reaching the right person who has the authority to buy.
- Qualifying Leads: Filtering out uninterested contacts to focus on genuine buyers.
- Product Explanation: Explaining technical product features in easy, benefit-driven language.
- Needs Assessment: Asking strategic questions to understand the customer's pain points.
- Matching Solutions: Pitching the exact produ

📌 Front Desk Receptionist (Badlapur)
🏢 GREEN VIEW RESORT
📍 Badlapur