Key Responsibilities
- Own one or more end-to-end operational journeys across the logistics life cycle.
- Partner with Operations teams to identify bottlenecks, manual interventions, and process gaps.
- Build scalable technology solutions that improve operational efficiency and customer experience.
- Establish continuous feedback loops with Operations, Customer Support, and Business teams to identify recurring issues and prioritise improvements.
- Use Power BI, SQL, and other analytical tools to identify trends, root causes, and improvement opportunities.
- Translate business requirements into PRDs, workflows, user stories, and acceptance criteria.
- Work closely with Engineering and QA to ensure timely and high-quality product delivery.




- Drive automation, process standardization, and operational excellence initiatives.
- Evaluate industry best practices, emerging technologies, and AI-driven solutions to improve operations.

Preferred Experience

Experience working on products involving:
- Pickup & First Mile
- Linehaul & Hub Operations
- Customs & Cross-border Logistics
- Last Mile Delivery
- NDR & RTO Management
- Returns & Reverse Logistics
- Customer Support & Operational Workflows
- Operations Analytics & BI

📌 Senior Product Manager (New Delhi)
🏢 Ship Global
📍 New Delhi