Role & responsibilities
- Develop and conduct regular technical training programs for all products.
- Build technical competency through structured learning and skill enhancement.
- Develop, maintain, and monitor the Engineer Skill Matrix and certification process.
- Conduct field audits and Root Cause Analysis (RCA) and implement corrective actions.
- Reduce repeat repairs, improve First Time Fix (FTF), and strengthen field quality.
- Develop SOPs, technical manuals, presentations, troubleshooting guides, and service checklists.
- Recommend system and process improvements based on field feedback and audits
- Provide technical support for complex field issues and ensure adherence to standards.
- Collaborate with Product, Quality, and Service teams to improve reliability and service performance.
- Monitor technical KPIs and drive continuous improvement .

Key Performance Indicators (KPIs)
- Reduction in Repeat Repair Rate, Improvement in FTF,



Training Compliance, Engineer Certification, Skill Matrix Completion, Technical Audit Score, RCA Closure, SOP & Checklist Compliance, Reduction in Technical Escalations, CSAT/NPS Improvement.

Preferred candidate profile
- Solid technical knowledge of electrical and electronic systems, Tankless Water Heaters, and Heat Pump Water Heating systems.
- Excellent troubleshooting, Root Cause Analysis (RCA), and problem-solving skills.
- Ability to train, mentor, and build technical competency across service teams.
- Experience in developing SOPs, technical documentation, presentations, and conducting field audits.
- Proficiency in MS Office and CRM/service management systems, with strong communication and stakeholder management skills

📌 Technical Manager (Pune)
🏢 Zeltron Service
📍 Pune