Responsible for Overall Clinic operations, Business performance of clinic, Team management, Discipline at clinic, Service standards of the clinic, Client counseling and feedback.
Responsibilities:

1. Business Performance
- Responsible to perform as Clinic Manager.
- Responsible for overall operations and management of clinic.
- Responsible for compliance of local laws and regulations for clinics; maintaining records and registers; attending enquiry or investigation proceedings before administrative authorities.
- Maintaining Consumption, tracking business pipeline, Collection planning for the month and ensuring that individual and team targets are met to achieve business goals of clinic.
- Focus on Ticket Size, Customer Count & Customer conversion
- Category management (Hair Care, skin care/slimming /hair transplant & Anti-ageing)

2. Systems & Process Orientation
- Drive Systems, Process Orientation through SOP Adherence and compliance.
- Responsible for Billing, Inventory Control, Cash Management and company assets.
- Follow Clinic Agenda adherence, Top 32 Stock Count,



Pipeline Register.
- Responsible for Process Audit Score.
- Reverting on mails.
- Responsible for Optimum utilization of Company resources including
- Digitalization of customers records; keeping records in protected and proper condition; products, consumables and equipments to be utilized properly for services.

3. Customer Services
- Responsible for providing Quality and Effective services to the customer.
- To meet and engage with HNI and other customers and focus on repeat buys (BTC)
- Responsible for Client Feedback on quality of services and customer experience over email and Tab
- Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints to Customer Experience Team.
- Responsible for Mystery Audit Score
- Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Kaya promise of a world cl

📌 Centre Head (Hyderabad)
🏢 Life Slimmingsmetic Clinic Private Limited
📍 Hyderabad