- Lead and manage the backend operations team to ensure smooth workflow and timely execution of all sales and production-related processes.
- Oversee preparation and verification of quotations, Proforma Invoices (PI), Purchase Orders (PO), and CRS documentation.
- Ensure accurate order processing from sales confirmation to production and dispatch.
- Coordinate with Sales, Production, Purchase, Stores, Dispatch, and Accounts teams for seamless order execution.
- Monitor and ensure timely completion of CRS activities and customer commitments.
- Review and approve backend documentation before final submission or processing.
- Maintain and improve internal processes for better efficiency and accuracy.
- Handle escalations related to order delays, documentation issues, or interdepartmental coordination gaps.
- Train, guide,
and support backend team members to improve performance and productivity.
- Ensure proper maintenance of records, reports, and MIS related to backend operations.
Required Skills & Qualifications
- Strong knowledge of CRM systems and backend sales operations.
- Proficiency in MS Office (Excel, Word, and reporting tools).
- Good understanding of basic accounting and commercial documentation (PI, PO, billing process).
- Excellent leadership, team management, and decision-making skills.
- Robust coordination and communication abilities.
- Ability to handle pressure and manage multiple tasks simultaneously.
- Process-oriented mindset with attention to detail.
Education
- Technical education is preffered
- B. Tech in Mechanical