- Key Responsibilities (KRA) – Guest Relations Executive / Front Office (Luxury Real Estate)1. Guest Reception & Front Desk ManagementWelcome clients, channel partners, and visitors with professionalism and warmth.
- Ensure a premium customer experience from arrival to departure.
- Manage the reception area and maintain a clean, organized, and presentable front office.
- 2. Visitor ManagementRegister all visitors and maintain accurate visitor records.
- Issue visitor passes and coordinate security protocols.
- Inform the concerned sales representative or department about guest arrivals.
- 3. Customer AssistanceAssist customers with inquiries regarding projects, appointments, and amenities.
- Guide visitors to meeting rooms, sales lounges, or site visit vehicles.
- Handle customer requests promptly and courteously.
- 4. Call & Email ManagementAnswer incoming calls professionally and direct them to the appropriate department.
- Respond to customer emails and inquiries in a timely manner.
- Maintain call logs and inquiry records.
- 5. Appointment CoordinationSchedule and confirm appointments for the Sales, CRM, and Management teams.
- Coordinate meeting room bookings and ensure meeting readiness.
- 6. Hospitality ManagementArrange refreshments for clients and VIP guests.
- Ensure hospitality standards are maintained at the experience center or sales office.
- Coordinate with housekeeping and pantry staff.
- 7. Coordination with Internal TeamsLiaise with Sales, CRM, Marketing, Administration, and Facility teams.
- Ensure smooth customer movement and coordination during events and site visits.
- 8. Customer ExperienceDeliver a luxury hospitality experience aligned with the company's brand standards.
- Handle customer concerns professionally and escalate issues when necessary.
- Collect customer feedback to improve service quality.
- 9.



Administrative SupportMaintain front office registers, courier records, and office supplies.
- Assist in document handling, filing, and data entry.
- Support event and promotional activities conducted at the sales office.
- 10. Reporting & CompliancePrepare daily visitor reports and reception MIS.
- Ensure compliance with company policies and front office SOPs.
- Maintain confidentiality of customer information.
- General Roles & Expectations (GRE)Deliver an exceptional first impression to every visitor.
- Maintain professional grooming and etiquette at all times.
- Communicate effectively with customers, channel partners, and internal teams.
- Demonstrate excellent interpersonal and customer service skills.
- Handle multiple tasks efficiently in a fast-paced workplace.
- Ensure timely resolution of guest queries and requests.
- Maintain a positive, welcoming, and customer-centric attitude.
- Uphold the company's luxury brand image through professional conduct.
- Be punctual, organized, and detail-oriented.
- Support the team in achieving customer satisfaction and business objectives.
- Key Performance Indicators (KPIs)Customer/Visitor Satisfaction Score (CSAT)
- Average Visitor Waiting Time
- Call Handling & Response Time
- Appointment Coordination Accuracy
- Visitor Registration Accuracy
- Customer Complaint Resolution TAT
- Front Office Presentation & Compliance Score
- Guest Feedback Rating
- Attendance & Punctuality
- Internal Team Coordination Effectiveness
- Required SkillsExcellent verbal and written communication
- Strong customer service and hospitality skills
- Professional appearance and etiquette
- MS Office (Word, Excel, Outlook)
- CRM software knowledge (preferred)
- Multitasking and time management
- Problem-solving and conflict resolution
- Teamwork and coordination
- Positive attitude and interpersonal skills

📌 Receptionist / Front Office Executive (Bengaluru)
🏢 Capitalist Yard India Private
📍 Bengaluru