- Greet customers and understand their jewellery requirements and preferences.
- Explain different diamond, gold and other jewellery collections, designs, pricing and offers.
- Assist customers in selecting jewellery according to their budget and occasion.
- Demonstrate products professionally and provide a premium customer experience.
- Handle customer queries regarding jewellery quality, certification, making charges and pricing.
- Generate sales and consistently achieve monthly sales targets.
- Build good relationships with existing and new customers.
- Follow up with customers regarding enquiries, customized orders and pending purchases.
- Maintain proper records of customer enquiries, sales and follow-ups.
- Coordinate with the billing, inventory and management teams for smooth order processing.
- Maintain product displays and ensure the showroom is neat and presentable.
- Assist in stock checking and proper handling of jewellery.
- Stay updated about new designs, collections, offers and jewellery trends.
Skills Required
- Valuable communication and interpersonal skills
- Strong customer-handling ability
- Sales and negotiation skills
- Ability to convince and understand customer requirements
- Basic knowledge of gold and diamond jewellery
- Target-oriented approach
- Good grooming and professional appearance
- Basic computer/CRM knowledge is an advantage
- Previous jewellery/retail sales experience is preferred
In simple words: this is mainly a customer-facing showroom sales role—you help customers choose jewellery, explain the products, convince them to purchase, follow up with leads, and achieve sales targets. Jewellery sales roles commonly combine sales/customer service with stock handling, CRM and order follow-ups.