- Key Responsibilities:Handle customer claims, emails, and invoices efficiently.
- Respond to internal and external escalation calls professionally.
- Monitor pending work and escalate issues as per the defined escalation matrix.
- Maintain accurate records and ensure timely follow-ups.
- Possess basic knowledge of MS Excel for daily operations.
- Requirements:Basic MS Excel knowledge.
- Good communication and interpersonal skills.
- Ability to multitask and work in a fast-paced setting.
- Strong problem-solving and customer service skills.
- Shift Details:Working Days: Monday to Saturday
- Shift: General Day Shift
- Timings: 9:00 AM – 6:00 PM or 9:30 AM – 6:30 PM
Freshers are encouraged to apply!
📌 Customer Support Executive (Chennai)
🏢 Works Era Associates
📍 Chennai
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