Role OverviewWe are looking for a Customer Relationship Executive responsible for managing customer interactions, maintaining accurate records, coordinating documentation, and developing strong customer relationships. The role requires good communication, follow-up, coordination, and organizational skills.
- Key ResponsibilitiesMaintain daily reports and records of customer interactions and assigned activities in the prescribed format.
- Maintain a daily activity diary and ensure all updates are recorded accurately.
- Identify opportunities for appointing and coordinating with channel partners as required.
- Build and maintain positive relationships with customers to ensure a smooth and satisfactory customer experience.
- Understand customer requirements and provide appropriate information and assistance.
- Ensure complete and accurate submission of application forms, documents, and required customer information.
- Coordinate with internal teams and relevant stakeholders for timely completion of documentation and processes.
- Follow up with customers regarding pending documents or required information.
- Maintain proper records of customer details, applications, and related documentation.
- Support the development of current customer relationships and business partnerships.
- Explore opportunities to strengthen customer engagement and expand the organization's market presence.
- Ensure all assigned activities are completed within the prescribed process and guidelines.