Job SummaryWe are looking for a proactive and customer-focused Support Executive to join our growing team. The ideal candidate should have excellent communication skills, be comfortable interacting with enterprise clients, and possess strong problem-solving abilities. Prior experience in customer support, SaaS, telecom, or messaging platforms will be an added advantage.

- Key ResponsibilitiesHandle customer queries via Email, WhatsApp, Phone Calls, and Support Tickets.
- Provide first-level support for SMS, RCS, WhatsApp Business API, Voice, and Email services.
- Coordinate with internal technical teams for issue resolution.
- Monitor customer issues and ensure timely updates until closure.
- Prepare daily, weekly, and monthly support reports.
- Escalate critical issues whenever required.
- Maintain support documentation and knowledge base.
- Assist clients with account setup, testing, and basic platform usage.
- Ensure high customer satisfaction by providing prompt and professional support.




- Follow defined SLAs and internal support processes.

- Required SkillsExcellent verbal and written communication in English and Hindi.
- Good customer handling and interpersonal skills.
- Basic knowledge of Microsoft Excel and Google Sheets.
- Ability to multitask and prioritize work effectively.
- Robust analytical and problem-solving skills.
- Positive attitude with a willingness to learn.
- Comfortable working in a fast-paced startup environment.

- Preferred Skills (Good to Have)Experience in Customer Support, Technical Support, or Operations.
- Knowledge of SMS, WhatsApp Business API, RCS, Email, or Telecom industry.
- Familiarity with CRM or ticketing tools.
- Basic understanding of APIs is a plus.

- QualificationGraduate in any discipline (B.Tech, BCA, B.Sc., B.Com., BBA, BA, or equivalent).
- Freshers with excellent communication skills are encouraged to apply.

📌 Customer Support Executive (Gurugram)
🏢 CBIS India Private
📍 Gurugram