Sales Executive - Patient Care Specialist Job in Delhi- EyeMantra Sales Executive Patient Care Specialist Job in Delhi

Job Summary:

Executive Patient Care Specialist

Key Responsibilities:
- Patient Care and Communication:
- Provide exceptional patient care and service throughout their visit to the clinic.
- Address patient queries regarding treatments, procedures, and services offered at Eye Mantra.
- Educate patients about eye care services, treatment options, and aftercare instructions.
- Assist in appointment scheduling, follow-ups, and reminders to ensure seamless patient experience.
- Ensure a comfortable and welcoming environment for patients, addressing any concerns promptly.
Sales and Service Promotion:- Suggest and cross-sell relevant products and services to patients based on their needs (e.g., eye tests, vision correction, and other treatments).
- Achieve monthly sales targets by promoting products and services in a consultative manner.
- Maintain a transparent understanding of the products and services offered to effectively communicate benefits and value to patients.




- Customer Relationship Management:
- Build and maintain strong relationships with patients, ensuring that they receive top-quality care and service.
- Maintain regular communication with patients to ensure follow-ups and retention.
- Keep accurate records of patient interactions, sales transactions, and service requests.
- Coordination with Medical Staff:
- Work closely with doctors, optometrists, and other healthcare professionals to provide seamless care for patients.
- Ensure all necessary documentation and records are completed in a timely manner.
- Ensure that all patient concerns are communicated effectively to the relevant medical staff and addressed.
- Administrative and Reporting Duties:
- Update patient records in the system accurately, ensuring confidentiality and adherence to legal requirements.
- Prepare and maintain sales reports, tracking performance against targets and KPIs.
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📌 medical sales Professional (New Delhi)
🏢 Eye Mantra Hospital
📍 New Delhi