About Furlenco :

Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back.

All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and appliances as well. We have launched our first ever offline stores so that one can furnish their entire home, room or corner without traversing multiple stores or websites

Job Description: Last Mile Dispatch Associate

Role Overview:

We are looking for an execution-driven Last Mile Dispatch Associate to manage dispatch operations with high accuracy, process discipline, and throughput efficiency. The role requires robust on-ground coordination, adherence to defined SOPs, and a continuous improvement mindset to drive dispatch accuracy, reduce damages, and optimize loading productivity.

Key Responsibilities:




- Plan and coordinate with the picking team to ensure SKU-level inventory readiness aligned with the dispatch plan and vehicle allocation
- Execute vehicle-wise loading as per dispatch manifest, ensuring 100% accuracy in SKU count, batching, and route mapping
- Ensure strict adherence to loading SOPs, handling guidelines, and stacking norms to minimize transit damages
- Validate physical inventory against system-generated dispatch plans (WMS/TMS) before vehicle closure
- Monitor loading operations in real-time and ensure optimal dock utilization and turnaround time (TAT)
- Identify bottlenecks in loading workflows and drive root cause analysis (RCA) for dispatch errors and damages
- Implement process improvements to enhance loading efficiency, reduce cycle time, and improve productivity metrics
- Maintain dispatch logs, exception reports, and daily performance trackers (accuracy %, damage %, TAT)
- Collaborate with Last Mile CRM and operations teams to align dispatch quality with customer experience metrics (OTIF,

📌 Associate Last Mile Operation (Sohna)
🏢 Furlenco
📍 Sohna