Job Summary
- We are looking for a warm, professional, customer-focused, and well-groomed Hospitality Executive to enhance the customer experience in our jewellery showroom. The ideal candidate will be responsible for welcoming customers, understanding their requirements, providing personalized hospitality services, and ensuring every customer receives an exceptional experience throughout their visit.
Key Responsibilities
- Greet and welcome customers with a pleasant, qualified, and courteous attitude.
- Ensure customers are comfortable and attended to promptly upon arrival.
- Understand customer requirements and coordinate with the sales team to provide appropriate assistance.
- Offer refreshments, snacks, beverages, and other hospitality services based on customer preferences and requirements.
- Regularly check on customer comfort and ensure a premium showroom experience.
- Maintain hospitality counters, refreshment areas, and customer lounges in a clean and organized manner.
- Build positive relationships with customers through excellent communication and attentive service.
- Coordinate with the sales team to ensure seamless customer service and satisfaction.
- Handle customer inquiries professionally and direct them to the concerned department when required.
- Support showroom events, VIP customer visits, exhibitions, and special customer engagement activities.
- Maintain exceptional grooming and presentation standards that reflect the brand's premium image.
Required Skills
- Excellent communication skills in English and Hindi (Telugu is an added advantage).
- Strong customer service and hospitality skills.
- Pleasant personality with a welcoming attitude.
- Strong interpersonal and relationship-building skills.
- Ability to understand customer needs and provide personalized service.
- Professional appearance and confident body language.
- Basic computer knowledge is preferred.