Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and qualified manner.
- Process customer requests, provide accurate information, and escalate issues when necessary.
- Maintain records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, resolution rates, and quality metrics.
Job Requirements :
- 0-2 years of experience in BPO/Call Centre environment or related field.
- Excellent communication skills with the ability to handle high-pressure situations calmly.
- Proficiency in inbound voice process and inbound customer service processes.