JOB DESCRIPTION

Bring your expertise to shape seamless digital journeys by turning complex, cross-functional needs into resilient, well-controlled operations with measurable outcomes.

As a Process Engineering Senior Associate in the Digital Banking team within International Consumer Bank, you design and implement end-to-end processes that enable new products, features, and customer journeys. You partner across Product, Operations, Technology, Legal, Compliance, and Controls to translate ambiguity into clear target states with embedded risk and control intent. You build practical, automated, auditable processes that improve customer experience, reduce manual effort, and lower operational risk.

Job Responsibilities:
- Own end-to-end process design from early concept through implementation, adoption, and stabilization for current and evolving customer journeys.
- Design and stand up future-state processes to support new products, features, and digital journeys as the business scales.
- Execute impact assessments for product launches to identify downstream operational, process, risk,



and control implications and drive required changes.
- Perform structured current-state analysis (data, volumes, exceptions, handoffs, pain points, and controls) and translate findings into practical target-state recommendations.
- Quantify opportunities and outcomes (for example, straight-through processing, cycle time reduction, reduced exception rates, improved controls) and track delivery to measurable results.
- Lead cross-functional working sessions and walkthroughs to align on scope, target state, trade-offs, sequencing, and decisions.
- Obtain formal Operations sign-off on process maps and target-state recommendations, managing dependencies, risks, issues, and escalations.
- Prepare clear materials and present in governance forums, articulating decisions required, key risks, and delivery progress.
- Create and maintain end-to-end process maps in Signavio (or equivalent), including jo

📌 Senior Associate (Bengaluru)
🏢 JPMorganChase
📍 Bengaluru