Field Services Technician I
- Respond to IT service tickets using documented procedures and supervision
- Assist with workstation setups and peripheral connections
- Perform basic AV checks and room readiness tasks
- Support imaging and deployments under direction
- Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
- Follow proper inventory handling, tagging, and tracking
- Escalate unresolved issues appropriately
- Adhere to safety protocols and client-specific guidelines
Field Services Technician II(Lead Single Man Sites)
- Independently manage onsite IT support at single-person or lead-assigned locations
- Serve as the primary contact for end-user technical needs
- Own AV/conference room setup, maintenance, and issue resolution
- Execute full lifecycle support: imaging, deployment, recovery, e-waste
- Oversee inventory reconciliation and tool usage
- Prioritize and resolve tickets aligned to SLA targets
- Identify recurring issues and suggest process improvements
- Provide informal mentorship and support to visiting or junior technicians
- Uphold Astreya’s quality and service standards through qualified communication and client interaction
Essential Duties And Responsibilities (All Levels)
End-User Support
- Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
- Troubleshoot and resolve common hardware and software issues.
- Deliver a high-quality, customer-focused service experience in a timely manner.
Ticket Management
- Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
- Prioritize tickets based on urgency and impact.
- Escalate complex or unresolved issues following defined protocols.
Hardware Deployment & Recovery
- Assist with or independently perform workstation deployments, device imaging, and equipment setup.
- Support device recovery, re-imaging, and e-waste processes
📌 Field service technician 1 (Gurugram)
🏢 Astreya
📍 Gurugram
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