Location Name:
Nellore

Job Purpose
- To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
- To ensure the processes and policies are adhered to in the field

Duties And Responsibilities
PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)
- Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
- Tracks daily movement of numbers in accordance with DRR and meeting the area level target
- Monitors target vs achievement, reviews with the RO's regular intervals
- Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements
- Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
- Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management




- Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive’s deployment and productivity
- Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities – brokers or documentation for Identifying fraud, initiates legal action through RCU
- Coordinates with inter departments issues and get the solutions within TAT
- Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
- Evaluate team’s weakness and strength and translates the performance to an aspirational level
- Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers
- Meets, assesses recent agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of c

📌 Area Manager (Nellore)
🏢 Bajaj FinServ
📍 Nellore