Job Description for Experienced

Domain: ITES/BPO, KPO

Designation: Senior Process Executive Voice (English+Malayalam)

Educational Background: Minimum Graduate
- Excellent communication skills (written and verbal)
- Should have prior experience of handling Calls or Chats for North America or EMEA or AU/NZ /SG - based English processes (For Customer/ Technical / Product support team)
- Should have experience in handling back-to-back calls or concurrent chats (Minimum:2)
- Ability to communicate correctly and clearly with all customers with customer centric mindset
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution




- Positive composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team setting as well as independently
- Familiarity with Windows, Microsoft Office & Browsing Internet resources
- Excellent typing skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Organized and detail-oriented
- Resolving Technical complex queries
- Drive continuous improvement through root cause identification and defect elimination

Shifts: Rotational/ Flexibility to work in night shift (24*7)

Work location: HYD - Permanent Work from Office.

📌 Walk-in || Hiring For Customer Support (Hyderabad)
🏢 Cognizant
📍 Hyderabad