Roles and Responsibilities :
- Provide technical support to end-users through phone, email, or chat channels.
- Conduct regular quality audits using QA scorecards and provide accurate performance scores.
- Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.
- Conduct quality monitoring and analysis of tickets to ensure high-quality resolution rates.
- Collaborate with other teams to identify root causes of recurring issues (RCA) and implement corrective actions.
Job Requirements :
- 2-12 years of experience in an IT Service Desk environment.
- Must have Quality analysis/Quality auditing/Quality assurance/Quality checking Experience
- Solid knowledge of ITIL processes and procedures.
- Proficiency in ticketing tools such as Remedy or ServiceNow.
📌 Quality Analyst- IT Service Desk (Bengaluru)
🏢 GHRS TRAINING
📍 Bengaluru
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