Are you ready to make a significant impact in an cutting-edge environment At ORBCOMM, were looking for a detail-oriented and customer-focused Customer Success Operations Partner who thrives in a fast-paced, cross-functional environment. If youre passionate about improving operational efficiency, eliminating customer friction, and driving operational excellence across the post-sale customer lifecycle, wed love to hear from you.
This role is based out of our Hyderabad office. We operate in an onsite work environment.
Responsibilities
Operational Ownership
- Serve as the primary operational point of contact for assigned strategic customers.
- Act as the operational escalation owner for billing, RMA, order management, and support-related issues.
- Own transactional workflows end-to-end, enabling Customer Success Managers to focus on customer outcomes and relationship management.
Service Contract Billing Operations
- Manage customer service contract lifecycle activities, including onboarding, offboarding, transfers,
suspensions, and RMA-related contract updates.
- Coordinate billing activities, including invoice reconciliation, billing dispute resolution, custom billing requests, usage reporting, and payment issue coordination with Finance and Collections.
- Drive operational improvements that reduce open Accounts Receivable (AR), minimize invoice disputes, and accelerate customer payment cycles.
Device Service Billing Reconciliation
- Reconcile customer device inventories to ensureaccurateservice billing.
- Investigate and resolve billing discrepancies, including:
- Activated devices not billed
- Inactive or removed devices continuing to bill
- Shipped but uninstalled or inactive devices
- OEM-to-end-customer shipment visibility and billing alignment
- Manage device lifecycle movements across customer accounts and sub-accounts.
- Ensure service activation and termination dates accurately flow into billing sys