To execute service operations such as installation, commissioning, maintenance, breakdown support, and AMC services for textile machinery at customer sites. This role ensures high-quality service delivery, customer satisfaction, and compliance with company standards
DUTIES AND RESPONSIBILITIES
- Perform on-site installation and commissioning of textile machinery in coordination with the team and customer.
- Attend breakdowns, warranty, and AMC service calls as assigned by the Team Lead Service.
- Troubleshoot and resolve technical issues promptly to minimize machine downtime.
- Conduct preventive maintenance as per schedule to ensure equipment reliability and performance.
- Provide timely and qualified communication to customers during service visits.
- Maintain detailed service reports, including work performed, parts replaced, and feedback from customers.
- Follow safety guidelines, operational SOPs, and ensure compliance with quality standards during all service tasks.
- Collaborate with other service team members for complex installations or escalated problems.
- Coordinate with the Team Lead for parts requirements, logistics support, and escalation handling.
- Ensure tools and service equipment are maintained in proper condition and used as per guidelines.
- Participate in periodic training sessions and technical knowledge upgrades as planned by the department.
- Provide feedback from the field regarding customer needs, technical improvements, or machine performance issues.