Senior Business Analyst Telecom Store Agent Modernization
Experience: 8–12+ years
Industry: Telecom / Retail / Digital Transformation preferred
Location: Hybrid (Hyderabad)
Employment: Permanent/Contract to Hire
Role Overview
We are looking for a Senior Business Analyst to support a large-scale Telecom Store Agent Modernization program. The BA will bridge Business, UX, Architecture, Development, Integration and QA, translating complex store operations and customer journeys into detailed, implementation-ready and testable requirements.
The ideal candidate should be comfortable working across multiple business journeys, systems, integrations and stakeholders, and be able to challenge ambiguity and drive requirements to closure.
Key Responsibilities
- Conduct stakeholder workshops and document As-Is and To-Be customer/store journeys.
- Create detailed business process maps, swimlanes and system interaction flows.
- Analyse manual processes, pain points, system handoffs, dependencies and opportunities for automation.
- Develop detailed functional requirements, business rules, validations and data requirements.
- Capture happy path, alternate, exception and edge-case scenarios.
- Translate requirements into use cases/user stories and clear acceptance criteria.
- Identify business-level system and integration requirements, dependencies and data flows in collaboration with Architecture/Technical teams.
- Partner with UX/UI to ensure designs reflect approved journeys, business rules and validations.
- Work closely with Development and QA to ensure requirements are explicit, testable and implementation-ready.
- Support UAT planning, scenarios and business validation.
- Maintain Requirements Traceability Matrix (RTM) from:
Business Journey Process Requirement User Story UX Integration Development QA UAT Sign-off
- Drive stakeholder reviews, decisions, requirement closure and formal business sign-offs.
- Contribute to establishing Definition of Done
📌 Senior Business Analyst (Hyderabad)
🏢 Linkfields Innovations
📍 Hyderabad
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