ROLE PURPOSE

Execute the hands-on work that gets recent endpoint hardware certified and keeps the asset record honest. You will test candidate laptops, desktops, thin clients and peripherals against a defined certification suite, package and validate driver and firmware updates, and maintain accurate lifecycle records — working under the direction of a Senior Service Engineer who owns the standard.

WHAT YOU WILL DO
- Run certification testing.
Execute the test checklist on new laptop, desktop, thin client, zero client and peripheral models. Capture results, defects and evidence in a consistent, reviewable format.
- Validate build and deployment readiness.
Confirm Autopilot and MECM enrolment, driver packs, imaging and OS readiness on candidate hardware — Windows 11, IGEL OS, Dell ThinOS, HP ThinPro.
- Keep firmware, BIOS and drivers current.
Package and test driver and BIOS updates, apply the approved BIOS/UEFI baseline, verify remote update paths, and track OEM advisories for the models you own.
- Test peripherals and clinical accessories.
Docks, monitors, headsets,



tap/badge readers, barcode scanners, label printers, carts and workstation-on-wheels configurations.
- Maintain asset accuracy.
Keep HAM and CMDB records clean — serial and asset-tag reconciliation, warranty and entitlement data, stockroom movements — and pull the evidence needed for audits.
- Support secure disposition.
Prepare retiring devices for sanitisation and disposal with the approved method and complete chain-of-custody documentation.
- Document and support.
Write SOPs, test reports and known-issue notes; support L2/L3 escalations for hardware faults; raise and follow through OEM warranty and RMA cases.

SKILLS AND EXPERIENCE WE NEED
- 3–4 years
in endpoint support or engineering in a mid-to-large enterprise.
- Windows 11 endpoints, hands-on.
Working knowledge of Microsoft Intune and Autopilot, or MECM/ConfigMgr.
- Hardware fundamentals.
BIOS/UEFI settings, TPM, secure boot, drivers, firmware, d

📌 Hardware Asset Management Engineer (Hyderabad)
🏢 Providence India
📍 Hyderabad