Job Description-
Welcome and greet guests in a friendly and qualified manner.
Handle guest check-in and check-out procedures efficiently.
Verify guest details, identification, reservations, and payment information.
Manage room allocations and coordinate with Housekeeping regarding room status.
Handle guest reservations, modifications, cancellations, and inquiries.
Provide accurate information about hotel facilities, services, room types, and local attractions.
Handle guest complaints and requests professionally and escalate issues when required.
Prepare and maintain guest records and front-office documentation.
Process room charges, payments, refunds, and billing accurately.
Maintain proper cash handling and shift-wise records.
Answer telephone calls, emails, and guest enquiries promptly.
Coordinate with Housekeeping, F&B;, Maintenance, Security, and other departments.