Job Opening: Customer Success Manager (CSM)

Experience: 2–3 Years
Location: Hauz Khas, New Delhi
Work Mode: On-site
Employment Type: Full time

About the Role

We are looking for a Customer Success Manager (CSM) who is customer-focused, proactive, and has a strong understanding of sales and client relationship management. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction and retention, resolving client concerns, and identifying opportunities for upselling, cross-selling, and generating additional business.

Key Responsibilities
- Build and maintain strong, long-term relationships with clients.
- Act as the primary point of contact for customer queries, concerns, and escalations.
- Understand customer requirements and provide timely and effective solutions.
- Take complete ownership of customer issues and ensure prompt resolution.
- Conduct regular follow-ups with clients to ensure satisfaction and successful service delivery.
- Identify upselling and cross-selling opportunities within existing accounts.




- Generate business opportunities through existing clients and referrals.
- Understand client needs and recommend relevant products/services.
- Coordinate with Sales, Operations, and other internal teams to ensure a seamless customer experience.
- Handle customer objections and resolve conflicts professionally.
- Gather customer feedback and suggest improvements to products, services, and processes.
- Track customer satisfaction, engagement, retention, and account performance.
- Maintain accurate client records and communication in CRM systems.
- Prepare regular reports related to customer accounts and business performance.
- Work towards achieving customer retention and sales/business targets.

Requirements
- 2–3 years of experience in Customer Success, Customer Support, Client Servicing, Relationship Management, Sales, or a similar customer-facing role.
- Prior sales experience is mandatory.
- Experience in u

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