About ONDC

The Open Network for Digital Commerce (ONDC) is an interoperable, protocol-based commerce network for India. By unbundling the storefront from the buyer experience, ONDC is opening digital commerce to millions of small sellers, logistics providers, and specialized service platforms across retail, mobility, financial services, agriculture, and health. We are now investing deeply in applied AI to make the network smarter for buyers, sellers, and Network Participants — from intent understanding and catalog enrichment to dispute resolution, fraud signals, and agentic shopping experiences.

The Role

We are looking for a hands-on
AI Architect
to lead the design and productionization of agentic AI

systems on ONDC. You will own the architecture for LLM- and SLM-powered agents that operate across the network, drive the training, distillation, and domain adaptation of small language models tuned for Indian commerce, and stand up the MLOps backbone that takes these systems

from prototype to production at network scale.

This is a senior individual contributor role with significant scope:



you will set architectural direction

across multiple workstreams, mentor a growing engineering team, and partner with policy, product,

and Network Participants to ship AI capabilities responsibly and in the open.

Key Responsibilities

Agentic Applications

●
Design and build multi-agent systems for buyer- and seller-side use cases — intent capture,

search and discovery, negotiation, order orchestration, issue and dispute resolution — that

operate over ONDC's protocol APIs.

●
Define patterns for tool use, planning, memory, retrieval, and guardrails; establish standards for

agent observability, evaluation, and secure rollout.

●
Architect retrieval-augmented systems over heterogeneous catalog, policy, and transaction

data, including hybrid lexical + semantic retrieval and multilingual indexing for Indian languages.

Small Language Models — Training, Distillation & Adaptation

📌 AI Architect (Delhi)
🏢 Open Network For Digital Commerce (ONDC)
📍 Delhi