About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Key Responsibilities:
- Provide support and troubleshooting for Genesys-related issues.
- Configure and manage users, roles, permissions, and divisions to ensure secure access control.
- Configure and manage ACD skills, groups, and queues.
- Analyze reports and call trends to investigate call-related issues.
- Assist with DID mapping, extensions, and number management.
- Document configurations, procedures, and troubleshooting steps.
- Configure and support energetic prompts and policies.
- Review audit logs and Genesys logs for troubleshooting and root cause analysis.
- Utilize Genesys Reporting and Analytics for investigation and reporting.
- Troubleshoot and analyze call routing and routing logic.
- Support and troubleshoot Microsoft Teams Calling and softphone-related issues.
- Perform call testing and validation using Cyara.
- Manage and track incidents, service requests, and changes through ServiceNow.
- Troubleshoot inbound and outbound calling issues, caller ID, ANI/DNIS, transfers, and call forwarding.
- Coordinate with L2, L3, vendors, and carriers for issue resolution and escalations.
- Support queue, user, and telephony configuration changes in Genesys Cloud.
- Assist in diagnosing telephony, routing, and carrier-related issues through log and call analysis.
- Maintain operational documentation, SOPs, and knowledge articles.
Skills Required:
- Genesys Cloud Administration and Support
- Microsoft Teams Calling
- ServiceNow (SNOW)
- Cyara Testing
- Call
📌 Network Engineer I (Chennai)
🏢 NCR
📍 Chennai