Location: E-city focus towers
Department: Service
Reports To: Lead-HO Service
Role Summary
Responsible for handling, tracking, and closing customer complaints related to two-wheeler vehicles and service quality. The role ensures timely resolution by coordinating with customers, dealerships, and internal teams while improving overall customer satisfaction.
Key Responsibilities
- Log, track, and resolve customer complaints within defined timelines.
- Coordinate with dealerships and technical teams for diagnosis and closure.
- Coordinate with call centre team for on-time closure of inbound and outbound calls
- Communicate professionally with customers and provide regular updates.
- Maintain accurate records in CRM and prepare basic complaint reports.
- Highlight repeat issues and support service improvement initiatives.
- Participate in customer community events and act as SPOC for community concern resolution in co-ordination with dealers
- Conduct on the job trainings on customer handling, call centre team
Qualifications
- Graduate preferred; technical or business background is an advantage.
- 3-4 years of experience in customer service or complaint handling (premium brand experience preferred).
Skills
- Strong communication & interpersonal skills.
- Problem-solving and coordination abilities.
- Basic knowledge of two-wheeler service operations.
- Proficiency in MS Office and CRM tools.
Advantages
- Exposure on working with global brand
- Weekend rides
- Skill training by company (Riding skill training, product technical training, soft skill training)