"Candidates Preferred from Designer Background Only"

Company - Pernia's Pop Up Shop

Position - Store Production

Location - Linking Road Store

Working Days - 6 days working, especially on the weekends

Key Responsibilities

1. Order Fulfilment & Follow-Up

 Track and follow up on all confirmed store orders from booking until final delivery.

 Ensure timely execution of orders as per committed delivery timelines.

 Maintain close coordination with the post-sales team for order updates and processing.

2. SLA Monitoring

 Monitor orders against defined Service Level Agreements (SLA).

 Proactively follow up on pending orders and highlight potential delays.

3. Alteration & Trial Management

 Maintain the In-House Alteration Sheet and coordinate with the alteration team.

 Ensure alterations are completed before scheduled trials and deliveries.

4. Customisation & Quality Checks

 Ensure accuracy in measurements, customization, and alteration requirements.

 Conduct necessary quality checks before trials or delivery.

5. Query Management





 Maintain and update the Query Sheet, including:

 Pre-order queries

 Post-order queries RTO (Return to Origin) queries

 Ensure timely resolution through coordination with relevant teams.

6. Order Escalation Management

 Maintain an Escalation Sheet for urgent or delayed orders.

 Escalate unresolved issues to management or concerned departments for quick resolution.

7. Order Cancellation Handling

 Manage order cancellation requests and send cancellation emails as per company process.

 Maintain proper documentation for cancellations.

8. Stylist Handover Coordination

 Maintain the Ex-Stylist & On-Leave Stylist Handover Sheet.

 Ensure continuity in order follow-ups when stylists are unavailable.

9. Delayed & Priority Order Management

 Track delayed orders and initiate follow-ups to resolve bottlenecks.

 Monitor significant or priority orders that require special attention.

10. Purchase Order (PO) Revie

📌 Store Production (Mumbai)
🏢 Purple Style Labs
📍 Mumbai