Job Summary

We are seeking a highly skilled and motivated Jira Service Management Cloud Specialist with expertise in Robotic Process Automation (RPA) to join our dynamic IT team. This individual will be responsible for designing, implementing, and optimizing cloud-based service request forms, workflows, and RPA processes to automate IT service requests and streamline IT operations within Jira Service Management Cloud. The ideal candidate will have strong cloud expertise, experience with Jira Service Management configuration, and the ability to integrate RPA solutions to enhance service efficiency.
Responsibilities
- Service Request Forms Development (Cloud-Native)
- Design and develop customized, user-friendly service request forms in Jira Service Management Cloud tailored to business needs.
- Utilize Jira Cloud automation features to trigger RPA processes based on form submissions, ensuring productive data handling.
- Ensure forms are intuitive, cloud-optimized, and ITIL-compliant to enhance user experience and minimize manual intervention.




- Workflow Configuration RPA Automation (Cloud Integration)
- Configure and optimize approval workflows within Jira Service Management Cloud, aligning them with business and ITIL standards.
- Preferably experience to Integrate RPA tools (e.g., UiPath, Automation Anywhere, AutomationEdge) to automate ticket routing, approvals, data updates, and notifications, reducing human error.
- Use Jira Cloud automation rules and APIs to create cloud-based workflows that trigger automated tasks across various service desk processes.
- Jira Service Management Cloud Administration
- Administer Jira Service Management Cloud projects, service queues, customer portals, and SLAs, ensuring optimal service delivery.
- Monitor and maintain system performance in a cloud environment, ensuring seamless integrations and automated processes.
- Manage system upgrades, troubleshooting, and cloud-based solutions to enhance system integrity.
- Cloud Implement

📌 Jira Service Management Cloud Specialist (Pune)
🏢 Valuedx Technologies
📍 Pune