Join the Leader and Domain Expert in Customer Service South Asia
Praxis is a leading Business Process Management company managing reservations. It provides Reservations Services, Revenue Management & online Sales for leading hotel chains & boutique hotels in India & overseas. Some of the hotels managed by Praxis are members of affiliations such as Relais & Chateaux, Leading Hotels of the World (LHW), Small Luxury Hotels (SLH), Preferred Hotels etc.
Job Description:
- A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.
- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.
- Describing different facilities and services depending on the needs of the callers and their interests.
- Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.
- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.
- Listening attentively to guests grievances and taking prompt action to address and resolve them
- Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.
- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.
Skills Required:
- A natural tendency to help people, a willingness to learn and improve, and diplomacy.
- Ability to communicate effectively in English language for both written and spoken purposes.
- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.
- Computer skills, organizational abilities and multitasking capabilities.
- Basic cognitive and analytical skills.
- General awareness is a desirable attribute.
- Willingness to work in a 24x7 setting and rot