The Senior Manager Operations& Delivery will lead the operational delivery, support services,project execution, transitions, and continuous improvement initiatives acrossthe Data & Integrations organization. This role is responsible for managingmultiple delivery functions including Service Delivery, Database Administration(DBA), Data Engineering, ETL/ELT, Enterprise Data Warehouse (EDW), BusinessIntelligence, and shared services teams supporting critical US healthcareapplications and data platforms.

This leader will oversee multiplemanagers and large cross-functional teams, ensuring service excellence, SLAattainment, operational efficiency, governance compliance, and successfulexecution of strategic initiatives. The ideal candidate brings significantexperience managing large offshore delivery organizations supporting UShealthcare ecosystems, with solid expertise in IT service management,healthcare applications, stakeholder engagement, and organizationaltransformation.

Key Responsibilities

Delivery Leadership & OperationsManagement
- Lead and own the delivery of multiple projects,



operational support functions, PODs, service transitions and initiatives across the Data & Integrations organization.
- Manage teams responsible for: Service Delivery, DBA, Data Engineering, ETL/ELT Development & Support, EDW, BI & Reporting and Shared Services Operations.
- Ensure operational stability, service reliability and delivery excellence across all supported platforms and services.
- Establish and drive operational governance, service review mechanisms, escalation management and performance monitoring.
- Manage service transitions from project implementation to production support while ensuring minimal business disruption.
- Ensure Service Delivery Excellence - adherence to SLAs, OLAs, KPIs, service commitments, and quality standards.
- Drive continuous service improvements using ITIL best practices and operational excellence frameworks.
- Develop and monitor service delivery

📌 Senior Manager (Hyderabad)
🏢 HCA Healthcare UK
📍 Hyderabad