Location: HSR Layout, Bengaluru, Karnataka
Job Type: Full-Time
Industry: Travel Tech / Visa Services
Working Days: Monday to Saturday
Working Hours: Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
About the Role
We are looking for a dynamic, customer-focused, and target-driven Inside Sales Associate to join our growing team in the Travel & Visa Services industry.
The role involves handling inbound and outbound customer calls, lead generation, lead conversion, query resolution, follow-ups, and CRM management. The ideal candidate should be confident speaking with customers, understand their requirements, and have the ability to convert potential leads into successful customers.
Key Responsibilities
- Make outbound calls to potential customers and explain travel and visa-related services effectively.
- Handle inbound calls and customer queries professionally and provide accurate information.
- Understand customer requirements and recommend suitable travel and visa solutions.
- Follow up with leads through calls, WhatsApp, email,
and other communication channels.
- Convert qualified leads into successful business opportunities and achieve assigned sales targets.
- Maintain accurate records of leads, customer interactions, follow-ups, and sales status in the CRM.
- Ensure timely follow-ups to improve lead conversion and customer retention.
- Handle customer concerns and provide prompt and effective resolutions.
- Maintain a positive and professional customer experience throughout the sales journey.
- Achieve daily, weekly, and monthly sales targets and key performance indicators (KPIs).
- Coordinate with internal teams for smooth processing of customer requirements.
- Stay updated with product offerings, visa processes, travel requirements, and company policies.
Ideal Candidate Profile
- Excellent verbal and written communication skills.
- Confident and comfortable speaking with customers over the phone.
- Solid sales, pers