Greet customers, listen to their concerns, and obtain a thorough understanding of vehicle issues.
- Provide a warm and qualified customer experience, building rapport to enhance customer satisfaction.
- Conduct initial inspections of vehicles to identify and document customer concerns.
- Consult with service technicians to diagnose issues and recommend appropriate repair and maintenance solutions.
- Clearly explain repair options, associated costs, and timelines to customers.
- Provide accurate estimates and obtain customer approval before initiating any work on the vehicle.
- Create and manage work orders, ensuring accurate documentation of customer information, vehicle details, and service requirements.
- Coordinate with the parts department to ensure timely availability of necessary components.




- Provide information on warranty coverage and additional services that may benefit the customer.
- Keep customers informed about the status of their vehicles and any unexpected delays.
- Identify opportunities for upselling additional services or maintenance packages based on the vehicle's needs and manufacturer recommendations.
- Maintain accurate records of customer interactions, service transactions, and vehicle details.
- Complete service-related paperwork and documentation in a timely and organized manner.
- Coordinate with CRM team in Closing Customer Escalations timely.
- Maintain 900+ CSI for all customers.

📌 Service Advisor (Hyderabad)
🏢 Raam Autobahn
📍 Hyderabad