India Payroll - Sr. Manager/Cluster Manager (Bengaluru) - Anlight Consulting Services India Payroll - Sr. Manager
Role Expectations:
o Responsible for delivery of assigned India Payroll clients through a team of Managers, Team Leads and Processor/QC Teams.
o Be a client s key stakeholder / partner, empowering the best possible customer experience and high-quality service delivery for assigned clients.
o Ownership for a customer focused payroll delivery team, overseeing customer deliverables, planning and hiring resourcing needs and leading the customer s service delivery of assigned clients.
o Ensure that services are delivered according to SLA s; monitor, report and analyse KPI s regarding service excellence and customer satisfaction.
o Deliver productive change management, deployment and improvements of payroll technology platform developed internally
o Build Employee Capability initiatives and ensure team members domain and technical competencies are up to date
o Ensure Employee engagement and retention management of the team members.
o Ensure team is trained in latest regulatory laws best practices in payroll delivery.
o Ensure change management is adequately factored for time necessary charge back of cost to the respective cost centres/clients.
Responsibilities:
o Apply process knowledge to eliminate manual processes and reduce overall processing time.
o Produce analytics to improve overall efficiency.
o Ensure End to end payroll processing as per SLA agreed with customers.
o Partner with the client payroll teams other internal customers to ensure effective processes and issue resolution.
o Adhere to defined service level agreements and statutory requirements, ensuring accurate payroll delivery every month.
o Enable and monitor processes to complete quality checks for accuracy by establishing accuracy standards and ensuring zero errors.
o Review delivery performance and instil a culture of continuous improvement and outstanding customer service
📌 India Payroll (Bengaluru)
🏢 Anlight Consulting
📍 Bengaluru
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