Language - Ability:English(International) - Expert
What would you do
- These interactions span a range of support areas, including billing and payments, digital services, product and service enquiries, handset and device support, general or ad-hoc queries, and account administration. Throughout these engagements, it is important to identify and capitalise on value-added opportunities that support sales, drive revenue growth, and strengthen customer retention within the channel.
The Business Inbound Messaging (Chat) Agent is responsible for supporting business customers through digital messaging channels, providing timely and effective assistance across a wide range of account, product, and service-related enquiries. Operating at a Senior Analyst level, this role requires strong digital communication skills, commercial awareness, and the ability to identify and capitalise on value-added opportunities that drive sales,
support revenue growth, and enhance customer retention. Agents play a key role in delivering a seamless and efficient customer experience while contributing to broader business objectives.
Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
- , Excellent written communication skills with the ability to engage customers clearly and professionally via chat.
Solid commercial awareness with the ability to identify and act on sales and retention opportunities.
Advanced problem-solving and analytical skills.
Ability to manage multiple concurrent chat conversations effectively.
High attention to detail and accuracy in CRM documentation.