Posting Start Date: 8/11/26
Purpose of the Job

The Business Process Engineer for Freight is accountable for analysing, redesigning and continuously improving the end-to-end Freight business processes supporting the Freight Forwarding business (air, sea and road freight), including quotation, booking, documentation, customs coordination, shipment visibility, billing queries and claims management. The role is also responsible for ensuring adoption and appropriate utilization for all modules and systems used, including assisting in the tracking of business cases and perks.

The role works closely with Freight Operations, Customer service, Trade Compliance, Logistics, Finance. D&T; and commercial teams across multiple geographies to eliminate inefficiencies, standardize processes, and drive structured improvement initiatives that enhance Freight operational efficiency, customer experience, reduce turnaround times and operating costs, and strengthen service reliability for freight customers as well accuracy and faster turnaround on billing to improve the cashflow.

Operating at Sr.



Management level, the incumbent is expected to independently scope, lead and deliver complex, cross-border process improvement initiatives using structured methodologies (e.g. Lean, Six Sigma), and to influence senior stakeholders across different countries, trade lanes and business functions.
Job Description
- Lead end-to-end process discovery, mapping and analysis (as-is / to-be) for Freight end to end workflows including quote-to-book, documentation, customs clearance coordination, shipment tracking, exception management, billing/invoicing queries and claims.
- Independently diagnose root causes of process delays, documentation errors, billing discrepancies and customer escalations using data-driven analysis, and design targeted improvement solutions.
- Lead cross-functional, cross-geography process improvement projects (Lean/Six Sigma DMAIC, Kaizen) covering multiple modes of transport

📌 D&T Head of Business Process Engineer (Pune)
🏢 Aramex International L. L. C.
📍 Pune