The Senior Product Manager will have the chance to lead the development and execution of product enhancements, working closely with cross-functional teams to ensure our products meet and exceed customer expectations. If you're ready to take your product management career to the next level, we want to hear from you
Role & responsibilities
- 8-12 years total experience, including 3+ years leading a team of engineers, analysts or support specialists
- Product or technical program management background on a live B2B SaaS platform with real customers
- Hands-on technical fluency. You can replicate a reported bug, read an API response, run a database query and write a accurate expected result without asking a developer to do it for you
- Release or deployment coordination experience code review flow, branch hygiene, build verification, staged testing
- Excellent spoken and written English.
You will be on live calls with
- American customers, often unprepared and often when they are unhappy
- Willingness to work a US-shifted day i.e. 12:00-21:30 IST from our Gurgaon office
- Temperament for follow-through. Most of this job is making sure the thing that was supposed to happen actually happened
Preferred candidate profile
- Experience in association management, membership, events or government affairs software
- Direct exposure to North American customers
- A QA or test-engineering background
- Experience introducing AI-assisted tooling into a support or engineering workflow
- Has run a team, a function or a business end to end, including budget responsibility