Technical Implementation Specialist

Experience Required

4 - 6 Years

Bangalore

About UnityOne.AI

UnityOne.AI is an intelligent cloud and operations management platform that unifies monitoring, automation, and AI-driven decisioning. Our mission is to help enterprises and service providers modernize IT operations through AIOps, hybrid observability, and agentic automation

We are seeking a Technical Implementation Specialist who combines deep technical expertise with a robust ability to implement solutions and ensure customer success. This role is ideal for someone who excels in solution deployment, integration, automation, and then driving customer adoption and value realization.

Role Overview

As a Technical Implementation Specialist at UnityOne.AI, you will lead technical onboarding, configuration, and integration for customer environments, followed by driving successful product adoption and ongoing value delivery.

Your mission: Lead technical implementation as the core responsibility, followed by ensuring customers achieve measurable success, adoption, retention,



and expansion through UnityOne.AI.

Key Responsibilities
- Technical Implementation, Onboarding Integration
- Lead end-to-end technical deployment and go-live for recent customers
- Integrate customer hybrid environments (on-prem/cloud) with the platform
- Configure monitoring sources, APIs, collectors, and data pipelines
- Build and test automation scripts, workflows, and agentic AI use cases
- Customer Success Enablement
- Define success metrics, deployment plans, and customer KPIs
- Drive training and enablement sessions on AI-powered operations
- Monitor adoption, usage, and automation performance
- Partner with support/product teams to resolve technical issues
- AI Automation Use-Case Design
- Identify automation opportunities and build agentic workflows
- Create proof-of-value use cases and ROI demos
- Document reusable automation patterns and technical best practices
- Product Feedback Continuou

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