The Assistant Manager Service will support the DG Service Department in coordinating service operations, managing documentation, and ensuring timely execution of service activities. This role requires strong organizational skills, technical awareness of DG sets, and effective communication with internal teams, vendors, and customers.
Key Responsibilities
- Manage installation, commissioning, and synchronization of multiple DG sets with mixed AVR configurations (R150, R180, etc.).
- Troubleshoot synchronization panels, load sharing, and alternator compatibility issues.
- Ensure compliance with CPCB IV+ emission norms and warranty obligations.
- Prepare audit-ready documentation for synchronization, commissioning, and service visits.
- Coordinate with vendors and service dealers for spare parts, AMC schedules, and escalation handling.
- Conduct preventive maintenance and ensure annual service kit utilization.
- Provide technical training to service engineers on synchronization and DG operations.
- Support sales team with technical inputs for synchronization projects in domestic and export markets.
Key Competencies
- Expertise in synchronization and commissioning.
- Strong troubleshooting and problem-solving skills.
- Clear, professional communication and documentation.
- Ability to manage escalations under pressure.
- Team coordination and accountability.