Operations Executive - Loyalty Programs | Careers at T7E Operations Executive - Loyalty Programs
Key Responsibilities
- Drive program KPIs across assigned loyalty programs - active users, engagement rates, point consumption, and redemption activity.
- Analyse program performance data to identify trends, gaps, and growth opportunities; translate data into transparent insights and action plans.
- Plan and evaluate campaigns - assess whats working, what isnt, and recommend optimizations.
- Coordinate with the MIS team to ensure timely and accurate performance reporting; prepare client-facing performance decks and internal review reports.
- Study competition and conduct periodic competitive analysis to benchmark program design, rewards structures, and engagement mechanics.
- Proactively suggest strategies to clients and internal stakeholders to improve program performance and member engagement.
- Coordinate with the Rewards team to ensure timely and quality delivery of reward redemptions and vouchers to loyalty program members.




- Coordinate with the Tech team for app and dashboard requirements, enhancements, and issue resolution.
- Liaise with the Contact Centre team to monitor query resolution TATs and member experience quality.
- Work with MIS and Accounts teams to ensure data accuracy, reconciliation, and timely fulfilment processing.
- Support requirement documentation and process flows when new features or programs are being scoped.
Mandatory Skills
- Advanced Excel - pivot tables, VLOOKUP/XLOOKUP, data analysis, and working with large datasets.
- Strong analytical thinking - ability to study program data, identify performance levers, and build a growth narrative.
- Campaign evaluation and performance management mindset.
- Explicit written and verbal communication - comfortable preparing client-facing reports and presenting recommendations.
- Project coordination across multiple internal teams simultaneously.
Good to Have
- Prior exposure to loyalty programs, channel engage

📌 Operations Executive (Mumbai)
🏢 T7e
📍 Mumbai