Designation : Customer Support Associate - Voice Process

About FloBiz

Built by the same team that set up Koinex (India’s first & largest crypto exchange) in 2017, FloBiz is a neobank for SMBs designed to accelerate their growth and aims to offer a suite of digital products, utility tools and curated services to the rapidly growing & evolving small business sector in India. FloBiz is backed by Peak XV Partners (formerly Sequoia Capital), Elevation Capital (formerly SAIF Partners), Greenoaks Capital, Beenext, Think Investments and a set of marquee angels.

About myBillBook

myBillBook is India’s leading GST billing & accounting software available for both mobile & desktop platforms. It offers full capabilities of a miniature accounting system comprising invoicing, inventory maintenance, AR/AP management and business reporting, along with a horde of value add features like CRM, Staff Attendance & Payroll Management, SMS & WhatsApp Marketing etc. myBillBook has been designed from the business owner’s point of view and supports usage across multiple companies, users, devices and platforms with stateof-the-art data security & synchronization technologies for business on-the-go.

Job Summary:

We are looking for a proactive and customer-focused Inbound Process Executive to handle Voice-based callback requests. In this role,



you will be responsible for reaching out to users who have raised queries via call and requested a callback. Your goal is to assist them effectively over the phone, resolve their concerns, and ensure a smooth and satisfying customer experience.

Key Responsibilities:

- Inbound calls based on callback requests raised by users.
- Understand customer concerns and provide appropriate resolutions over the call.
- Document the conversation outcomes accurately in the system/CRM.
- Follow standard calling scripts and maintain professionalism in all interactions.
- Escalate complex issues to relevant teams when required.
- Ensure timely follow-up for unresolved or pending cases.
- Coordinate with call support agents for context or additional information if needed.
- Maintain high customer satisfaction by being empathetic, patient, and solution-driven.

Requirements:

- 6 Months –2 years of experience in Intbound - Out-bond voice support or customer service roles.
- Excellent verbal communication skills in English, Hindi and any other regional language.
- Robust listening skills and ability to understand customer issues clearly.
- Basic proficiency in using CRMs or support tools.
- Willingness to work in shifts, including holidays.
- Patience and a customer-first attitude.
- Minimum qualification: 12th Pass or Graduate.
- Languages known: English, Hindi, Telugu | English, Hindi, Malayalam

📌 Voice Process ( Malayalam, Telugu ) (Bengaluru)
🏢 FloBiz
📍 Bengaluru