1. Job PurposeTo handle customer billing, cash and digital payments accurately while providing fast, polite and professional service to customers and maintaining proper billing records.
- 2. Key ResponsibilitiesBilling & Customer ServiceGenerate accurate bills for all customer purchases.
- Scan/enter product details, quantity, discounts and prices correctly.
- Verify product price and applicable offers before billing.
- Explain the bill, discounts and offers to customers when required.
- Handle customer queries related to billing politely.
- Ensure smooth and quick billing during peak hours and sale periods.
- Cash & Payment HandlingReceive cash, credit/debit card, UPI and other approved payment methods.
- Count cash carefully and provide the correct balance/change.
- Check payment confirmation before completing the transaction.
- Maintain sufficient change at the cash counter.
- Keep cash and payment-related documents secure.
- Follow all company procedures for cash handling and deposits.
- Returns & ExchangesProcess returns and exchanges according to company policy.
- Verify bills,
products and approval requirements before processing.
- Ensure returned/exchanged items are properly recorded.
- Coordinate with the Floor Manager for special cases or customer complaints.
- Daily Cash ManagementMaintain accurate cash-counter records.
- Reconcile physical cash with the billing system at the end of the shift.
- Report any cash shortage, excess or billing discrepancy immediately.
- Prepare daily cash/billing reports as instructed.
- Maintain proper records of card, UPI and other digital transactions.
- Store CoordinationCoordinate with sales staff regarding product prices, discounts and billing issues.
- Coordinate with the inventory team regarding barcode or product-price discrepancies.
- Inform management about system, billing or payment problems.
- Maintain cleanliness and skilled appearance of the cash counter.
- Ensure customer bills, receipts and other documents are properly organized.